Customer care framework
- Spare parts are available at American Standard Customer Care. Fees vary according to conditions regarding a product’s warranty and/or type of service.
- Product information and technical advice can be attained through American Standard’s daily automatic & regular phone systems.
- Inspection and repairs conducted at American Standard Customer Care and customer’s sites are according to the conditions of the warranty and service charges rate.
- Service and repair fees are based on a customer’s location. Service rates charged may differ, depending on distance of customer’s location within Bangkok and provincial areas.
- Services outside locations of American Standard Customer Care center; Bangkok, Phuket, Chiangmai, Pattaya.
Please contact dealers shop in the area of desired service.
- Rates charged for installation, removal and replacement spare parts excluding the whole set of product of American Standard products vary upon conditions of warranty and service fees.
*Conditions and terms are subject to change
For products under product warranty, delivery and repair services are brought directly to your home. If customer need to bring a product to inspection/repairs at Customer care , please inform our Customer Care in advance for your convenience.